Terms & Conditions
Are my flowers suitable?
We ask that flowers are delivered to us within a week of the event. We may still be able to work with flowers that are older but usually the fresher the flowers the better the results. Unfortunately it is not possible to advise on the condition of flowers by looking at a photo. As a general guide, if the flowers have started to really droop, are shedding petals or have petals turning brown then they will not be suitable.
A few flowers are not suitable for drying regardless of condition, these include; Lilys, Tulips, Orchids, Succulents, Calla Lilys and Chrysanths.
Getting your flowers to us
Please send your flowers to; Wild Ivy Norfolk, Heartsease Thurgarton Road, Aldborough, Norwich, NR11 7NY. If you are dropping your flowers off, please leave in the front porch. To package your flowers either wrap as a bouquet or in small groups in tissue paper and place in a sturdy box along with a note with the your name, email & mobile number on. Please make sure the name you provide matches the name on the order to avoid confusion and delays. Do not put anything wet or damp in with the flowers as this can accelerate deterioration. Only pack your flowers up when you are ready to send/deliver them. We will let you know when your flowers arrive safely with us.
We begin work on your flowers as soon as we receive them to get the best possible results for you. For insurance purposes we work on the flowers at home.
Delivery
Orders can either be collected from our studio on Wednesdays & Saturdays between 10am - 2pm or posted via Royal Mail Tracked 48. Collection from our studio is free, delivery for small parcels is £4.95, for medium parcels is £7.95 & delivery for all flower preservation orders is £15. As we only have limited space in the studio, frames not collected within 2 months of completion have to be sent out by post.
Cancellations & Refunds
We require a £50 deposit to secure your booking, the deposit covers the cost of us preparing and drying your flowers.
If you need to cancel your booking for any reason the following terms apply; Cancellations made up to 8 weeks prior to the date of the wedding/event will receive a full deposit refund, any cancellations made after this time will not be entitled to a refund.
Payment for the balance of your order is due when your flowers have dried, we will send you an email with a photo of your dried flowers & an invoice for the balance of your order. We require the balance to be paid in full before we move onto the next stage of completing your order.
If for any reason you are not happy with how your flowers have dried and do not wish to continue then let us know an we will cancel the invoice for the balance and return your flowers to you. The £50 deposit is non refundable as this covers the cost of work already done. This is the last point at which it is possible to cancel your order.
As flower preservation items are custom and personalised products they are non-refundable (Consumer Rights Act 2015) which is why we offer you the chance to cancel your order before we move onto the stage of creating your order. Your statutory consumer rights are not affected.
If you buy an item from our shop or website that isn't a custom made item or if we tell you that an item you want to return is eligible for a refund, then the item must be returned to us in person or by post within 28 days of receipt of the item. It must be returned undamaged & in it's original packaging. If sending by post please ensure that you use a tracked service and retain your proof of posting as we cannot refund lost packages. Return postage cost is the responsibility of the customer. Returns & refunds after 28 days are not accepted.
How long does the process take
Due to the complex and timely nature of creating flower preservation items we are unable to give an exact completion date. Orders can take anywhere between 3 months to a year to complete dependant on many factors. The average timescale is around 3 - 6 months but please allow up to 12 months for your order to be completed. If your flower preservation is a gift then please let us know at the time of booking along with the date/occasion, we will try our best to have your frame ready in time.
We will be in touch at various stages to keep you updated throughout the process; confirming receipt of your flowers, when your flowers have dried & we are ready to begin working on them, during the design process & when your frame is ready. Due to workload and the complex process involved we are unable to provide general updates. Please make sure that you check your junk mail & mark our emails as 'safe' to avoid delays and missed emails.
How flowers dry, natural changes
When your flowers have dried & we are ready to begin working on your frame we will email you with a photo to show you how your flowers have dried & to check that you are happy with them before we move onto the next step. Please look out for this email as it is important that that we begin work on your flower keepsake as soon as possible when the flowers have dried.
Flowers will naturally change colour and shape as they dry and age, white roses will turn a cream colour, pinks may fade and reds may darken. On rare occasions flowers don't dry well and unfortunately there is no way of knowing this before we begin the drying process. Some flowers can appear healthy and in excellent condition but may have bacteria or disease in the leaves or stems, or may have been treated with harsh fertilizers which we know nothing about.
If you are not happy with how your flowers have dried and do not wish to continue with having your keepsake created then let us know at this point & we will return your flowers to you. After this point, as flower preservations are custom orders, refunds are no longer possible.
How long will my framed flowers last?
Dried or pressed flowers that have been framed can last for decades, I personally have a couple of Victorian pressed flower frames at home. But it does all depend on the health & history of the flowers and the care taken after they are framed. Unfortunately you can't always tell if a flower is unhealthy just by appearance, some harbour bacteria in the leaves and until they have been dried there is no way of knowing this, which is why I always check clients are happy with the how the flowers have dried before continuing to frame them. Once framed, flowers need to be kept out of direct sunlight, & not exposed to extreme temperature changes, dampness or humidity, then they should last for decades. The difference between the colour preserved and dried is a dye is added to each individual flower and leaf when colour preserving meaning that they will hold a vibrant colour for decades when dried. Dried flowers without a colour dye will fade naturally and gradually, some as they dry and others after months or years. So in short, as long as the flowers dry well they should last for decades.
Resin Keepsake Info
All of our resin items are completley handcrafted using a UV stable high quality resin. If looked after carefully, your keepsake should last a life time. You will recieve a care card with your finished order explaining how to look after your keepsake.
We can only use dried flowers in our keepsakes, not fresh so your flowers will be dried before being encapsulated in resin and will have the appearance of dried flowers. Please be aware that flowers naturally change shape and colour when they dry.
As our resin items are crafted by hand please be aware that there may be some or all of the following imperfections, these slight, natural imperfections are a completley natural part of handcrafting with resin and are not classed as defects or damage.
Micro-bubbles can get trapped in the petals & appear in resin. Some items will have layer lines, this is due to the resin being poured in multiple layers and is unavoidable. These lines only appear on the sides of the product so do not detract from the finished pieces which are made to be viewed from the front.
The sides of all shapes may not be as crystal clear as the front of the product and may be slightly cloudy, this does not detract from the finished pieces which are made to be viewed from the front.
All resins yellow to different degrees over time. We use a high quality, UV stable resin to minimize any yellowing & if looked after correctly then you can keep discolouration to an absolute minimum and your keepsake will last a life time.
Disclaimer
We have many years experience in preserving flowers, treat all flowers with the utmost care & attention and always endeavour to produce a quality product. However due to the natural organic nature of flowers, we cannot guarantee or be held liable if flowers fail to dry well as this is something that is completely out of our control.